Job Description

Spa ManagerThe Four Seasons Resort L?na'i is looking for a Spa Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.What You'll DoLead and oversee all Spa operations, including guest services, fitness, treatment, salon, and wellness areas, ensuring exceptional service standards, operational excellence, and a luxury guest experienceRecruit, train, coach, and develop Spa team members and leaders while fostering employee engagement, accountability, and adherence to company culture and service standardsManage departmental financial performance through budgeting, forecasting, labor management, purchasing, inventory control, retail operations, and revenue-driving initiativesMaintain a visible leadership presence, build strong guest relationships, coordinate group business and VIP experiences, and lead service recovery efforts to ensure guest satisfactionOversee Spa facilities, equipment, cleanliness, and product inventories in partnership with resort departments to ensure operational readiness and brand standards are consistently maintainedManage administrative and operational functions, including scheduling, payroll, reporting, compliance, and departmental communications, while ensuring efficient daily operationsDevelop and uphold Spa programs, policies, and operating standards that support exceptional guest experiences and alignment with brand objectivesAnd More!What to BringSuccessful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shiftsMinimum of two (2) years of supervisory or management experience in a luxury spa, wellness, or hospitality environment preferredProfessional Massage Therapy, Esthetics, or Cosmetology license preferredJoin Our 'Ohana & Enjoy Our Amazing Benefits:Salary Range: $75k - $85k100% Employer contributed Medical, Dental, and Vision benefitsCompetitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday PayInclusive and diverse employee engagement & recognition events all year-roundComplimentary stays and exclusive discounts at Four Seasons WorldwideComplimentary Employee Meals & Dry Cleaning for Employee UniformsOwner subsidized on-island housing, inter-island airfare to Oahu and other resourcesComprehensive learning and development programs to help you master your craftEnergizing Employee Culture where you are encouraged to be your true self!And so much more!We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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