Job Description

GM Parts Counter Specialist

Mangino Buick GMC is currently seeking a skilled and experienced GM Parts Counter Specialist to join our team! We’re looking for someone with in-depth knowledge of automotive parts and accessories who can confidently assist both retail and internal customers with their needs. The ideal candidate will have a background in GM parts, prior CDK system experience, and a customer-first attitude.

We're searching for someone with a positive, professional demeanor, strong communication skills, and the ability to stay organized in a fast-paced environment. Solid computer and phone skills are essential, and prior experience in automotive parts sales is a plus. This is a full-time position that includes a weekly salary plus a monthly bonus.

Key Responsibilities:

• Assist retail customers, wholesale customers and service technicians in identifying and ordering the correct parts in a timely and courteous manner
• Oversee the parts sales process from start to finish
• Respond to phone inquiries with pricing, availability, and detailed product information
• Deliver exceptional customer service to both internal departments and external clients
• Accurately pull, stage, and fulfill parts orders from inventory
• Alert the Parts Manager to any urgent stock shortages or supply issues
• Communicate with customers about the status of their order
• Consistent with follow-up with the internal and external customers
• Inform service advisors and customers when special-order parts arrive
• Coordinate with the body shop to ensure complete and timely delivery of all parts
• Tag and organize parts for delivery with proper job numbers and customer identification
• Ensure internal parts requests are correctly charged to service repair orders
• Be able to read and understand the electronic parts catalog
• Locate out-of-stock parts from outside sources and submit emergency orders as necessary
• Perform additional tasks and responsibilities as needed to support the department

Benefits:

• Health insurance – multiple options
• Dental insurance
• Vision insurance
• 401k retirement
• Paid sick leave
• Life Insurance
• Long-term Disability Insurance
• Optional Aflac Supplemental Insurance

Qualifications:

• GM Parts Experience Preferred
• CDK Experience Preferred

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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