Job Description

Requisition No: 884695 

Agency: Financial Services

Working Title: INSURANCE EXAMINER II - 43001512

 Pay Plan: Career Service

Position Number: 43001512 

Salary: $52,530.00 

Posting Closing Date: 10/14/2026 

Total Compensation Estimator 

*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****

CLASS TITLE: INSURANCE EXAMINER II

DIVISION: INSURANCE AGENT & AGENT SERVICES

BUREAU: INVESTIGATION

CITY: ORLANDO

COUNTY: ORANGE

Requirements:

• Experience collecting, evaluating and analyzing data.
• Experience organizing data into a logical format for presentation.
• Experience using Microsoft Word, Excel, and Outlook. 
• Valid driver’s license and be willing to travel, when necessary, within the state of Florida and occasionally overnight on short notice.

Preferences:

• One (1) year or more experience in the insurance industry, or professional work experience related to the insurance business, within the last five (5) years.
• Experience in writing professional and comprehensive reports.
• Experience applying the Florida Statutes, rules and regulations directly or indirectly relating to insurance matters.
• Post-secondary degree from an accredited college or university with major course work in insurance or risk management. 

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the methods of data collection and analysis.
• Ability to identify the nature of problems and use logic and analysis to develop different approaches to resolve them.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to understand and apply Florida Statutes, rules, and regulations pertaining to insurance matters.
• Ability to establish and maintain effective working relationships with co-workers and the public.
• Ability to operate a motor vehicle in a safe manner.

SPECIAL NOTES:

Employment starts at the annual salary of $52,530.00.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

This position requires a security background check, including fingerprints, and a driving record review as a condition of employment.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

BRIEF DESCRIPTION OF DUTIES :

Responsible for investigating complex insurance cases involving alleged violations of the Florida Insurance Code and Department Rules by licensees in the areas of property & casualty insurance, life & health insurance, bail bonds, title, viatical settlements, claims adjusting practices and activities related to unauthorized insurers and preparing investigative reports in accordance with Bureau standards and expectations.

Analyzes complaints and investigates the activities and conduct of insurance agents, adjusters and other related entities. This includes on-site investigations review, examination, and evaluation of evidentiary documents obtained pertaining to licenses and the insurance entities they represent. Documents include but are not limited to: insurance contracts, forms, endorsements, underwritten practices, claims forms, advertising, premium handling, claims handling procedures, sales practices, licensing requirements, record keeping methods, and other related matters.

Responsible for conducting interviews, gathering evidence, taking affidavits, interpreting statutes and rules, and writing comprehensive reports for the purpose of initiating disciplinary action or prosecution by the Department against licenses. Interacts with appropriate agencies, divisions, attorneys, law enforcement, and state attorneys when necessary. Provides testimony regarding questionable insurance transactions and activities at hearings and trials when necessary.

Duties include, but are not limited to: Analyzing complaints and investigative reports concerning insurance agents, adjusters and other related entities; Maintaining work files, proper usage of state-issued equipment and preparing related reports according to Bureau and Department procedures and rules; Communicating with insurance licensees, the public, insurance company representatives, or other insurance regulators; Participating in training, workshops, conferences and study groups to keep abreast of statutes, rules, regulations, policies and procedures, relating to insurance contracts, solicitation, claims handling, and other insurance related transactions.

Interacts with other governmental agencies and personnel to secure and share regulatory information regarding the investigation of the activities and conduct of insurance producers and related entities.

Works cooperatively with management and other investigators in the division to handle large or complex cases and to provide cross-training opportunities for investigators or to mentor new investigators.

Provides constructive feedback to other team members to promote team effectiveness and efficiency in producing timely and sufficient investigative reports of insurance licenses.

Performs related duties as required.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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